Frequently Asked Questions

You most certainly can! We can definitely be flexible based on what your needs are, and will work with you to tailor a plan that fits you to a “T”!

It is your choice; our team can operate efficiently either way. If you prefer to be home, be aware that we have team members working throughout the house so you may want to choose an area in which to relax while we work. You may also provide access to your home while you are away and be assured any entry information is kept secure and confidential.

There are many factors that affect the time it takes to transform your home into a “Happy House.” First, we consider the size, how many levels, bedrooms, bathrooms, living areas, and how the home is laid out. Secondly, we take stock of who lives there; adults, children, and pets all factor into the equation. We also take into account the condition of the home in its present state: is it already pretty neat and tidy or in need of some TLC? Contact HHCS for your free estimate.

Absolutely, you can make such requests! You know what’s important to you and we can help make suggestions based upon your needs.

We start at the top and work our way to the bottom; the crown moldings and ceilings and corners get a thorough brushing to snag all those cobwebs. Fans, light fixtures, blinds, baseboards, thorough dusting and detailed vacuuming are all part of the detailed cleaning.  We will pull out all furniture that we can safely move and clean behind the furniture piece itself as well as dust the wall and baseboard and of course, the floor as well. Bathrooms get a good scrubbing from the vents to the light fixtures to the baseboards and corners. The kitchen will also get scrubbed from top to bottom, from light fixtures to cabinets and counters and everything in between.  Appliances will glimmer and gleam as well. We will even clean ovens! We use Rainbow Cleaning Systems, and they do a fine job on the floors and even other surfaces. Your home will truly have a smile when we get done!

No, you don’t have to worry one bit about providing anything for us; we come prepared with everything we will need to properly clean and disinfect your home, office, or church: equipment, brushes, tools, rags, and top-notch supplies that will make your home a “Happy House.” So, sit back and relax and let us take it from here!

Our team members have been well trained and will continue to be trained in new techniques as we learn them, for there are always new things to learn, right? They have been faithful members of our Happy House family for years and are honest and trustworthy.

Each of them is independently insured along with Happy House as an extra measure of protection for you, the client.

We totally acknowledge the importance of security and privacy. Our team is committed to maintaining the confidentiality and integrity of your home. We follow strict protocols and take necessary precautions to protect your home and personal information.

Great question! Here are a few suggestions that will help our team be more time efficient in your home: Pick up toys, clothes, and other items throughout so we can get right to work doing what we do best. Gather dishes from room to room and wash and put them away so the sink is empty.  It would even be great if the dishwasher was empty so we can clean the inside for you.  If you want clean linens put on the beds, and we’d love to do that for you, please have the clean sheets either on the chest of drawers or bed so we don’t have to search for them. If we are coming for a  detailed cleaning, we ask that you run the “clean oven” cycle the night before so the oven will be cooled down for us to work on it. Remember, the better prepared you are for our arrival, the more time and cost efficient we will be.

No! Our business dealings are done the old-fashioned way, with a hand shake agreement. We feel that if our team provides you the service promised, you will want us for years to come. It’s really just that simple.

Please be aware that when HHCS provides an estimate, part of the equation used to determine the cost is how often we come without any skipped cleanings.  This is why we ask our clients to provide a key or door code (to be kept secure and confidential) for when you are away from your home or business. If we cannot gain access to perform a scheduled cleaning, a $50 skip fee will occur, applied to all clients without exception.

We love Fido and Tabby, but do they love us? If your pet is a bit skittish around us at first, they will likely warm up to us pretty quickly; however, if you are not confident that they will, it is best that they are kenneled.  The only problem they will have with us is getting too much love.  If your pet sheds like my German Shepherd, just understand that getting up that hair takes a little time! An extra little note: If your pet has potty problems, please clean up those little gifts before we arrive. Also, cleaning litter boxes is not on our job description.

Your satisfaction is our main priority; that is why we have a “Happy House Guarantee.” If you have a concern, contact us within 24 hours and we will promptly address the situation. HHCS always endeavors to exceed your expectations. Rest assured, our cleaning team is very skilled and experienced; at Happy House we take pride in the knowledge and expertise of each team member. You can trust the Happy House Cleaning Service team to provide you with a consistent clean every time.

Accidents do happen, unfortunately, and we want to take care of them immediately. If we break something while on site, we will bring it to you if you are there. If not, we will take photos of it and send it to you and explain what happened. You will be asked to retrieve any information needed to help us replace or repair said item. If you discover damage or breakage, please take pictures and notify us as soon as possible so we can begin to rectify the situation. Again, we will need the documents and information related to the item as quickly as you can get it so we can begin to make it right for you. Happy House and its independent contractors are insured up to $1,000,000 to provide you a peace of mind in case of a rare accident.

We do not strip floors, shampoo carpets, power wash, clean up pet waste, or clean properties infested with pests (i.e. mice, roaches, fleas).

We accept checks and cash only, preferably checks.